Shipping & Delivery

How long will it take to receive my order?

Please allow 7-10 business days for your order to be ready to ship out.
We try to pack everything as fast as possible, in some cases it will be processed earlier than this.

Europe                        3-14 business days

Outside Europe         3-14 business days

Delivery delays are not the most common, but they can occur and are not controlled by chouhype.
If there was an attempted delivery, and your local carrier has left a note, please follow up on this.
chouhype is unable to schedule redelivery attempts.

The shipping timelines do depend for a small amount on the processing, customs, and delivery protocols of the customer's country.


Track & Trace

What is track & trace, and how does it work?

The tracking will give you information about where your order is at the moment. When we make your shipping label, you will receive an update that your parcel has been shipped. Mostly we deliver the packages at our post office on the same day, sometimes it will be the day after due to delay or many orders. Once your parcel has gained his first scan, it will be sent to your country in 1-3 business days.
The risk with respect to any damage to or loss of the products will be transferred to you from the moment the products are delivered to you.

For what items do we have track & trace?

Track & trace is available for all items except Facemasks, Stickers, Tote Bags, Drawstring Bags, Buttons, Beanies, and other small accessories. These items are shipped within small envelopes or mailbox packages, which are not traceable and are not secured for damage or loss.

How can you track your order?

Once your order has been shipped we will send you a confirmation e-mail with a track & trace link, so you can follow the progress of your order. Please allow up to 7 business days for your order to be processed after your purchase. If you have received a track & trace e-mail, then your order is on its way to you! 

This e-mail has been sent to your given e-mail address when you made a purchase. If you can’t find your track and trace e-mail, please check your spam folder and double-check if your e-mail address is correct. Are you sure your e-mail is correct, and the track &trace e-mail is not in your spam folder, but you still haven’t received it?
Please e-mail us at: support@chouhype.com